R82.10 SmartConsole Pop Up Windows weirdly minimized

[freshwater84]

Dear Community,

Since a few weeks (I guess since SmartConsole R82.10) my customers and me, we have the pop Up windows weirdly minimized. So we cannot add Trusted Certificates for example. Even with the newest R81.10.9900.422 build.

In the streamed SmartConsole, the problem does not appear

Anyone saw this already (guess just Smart1Cloud users affected, because R82.10 is brand-new)?

[Martijn]

Hi,

Tested two of our Smart-1 Cloud customers with SmartConsole build 82.10.9900.408 and I have the opposite.
In my case the Trusted Certificate window expands across my entire screen with a blank part at the right.
But at least I can see the trusted certificate list.

If you have this problem with multiple SmartConsoles on different computers, I would reach out to TAC.

Martijn

[Omer_Ran]

Hi @freshwater84 ,

Can you please check which these other windows is displayed wrong:

Manage & Settings->Blades->HTTPS inspection->Advanced Settings
New->Network Object->Network feed

Do you encounter the same issue in demo mode?

[freshwater84]

After Advances Settings in your path, I already get the reduced window like in my screenshot.
New->Network Object->Network feed works

Demo seems not available for R82.10 client, because it says:
Cloud Demo is not supported with this SmartConsole version.

[Omer_Ran]

It appears to be a known issue, related to DPI settings. As a temporary workaround, try to reduce the display scale to 150% or 100%, or use Web SmartConsole.
Regarding demo mode - it should work soon, but the same issue is expected there as well.

[Maksimus]

@Omer_Ran do you have any update about this issue? To reduce the display scale did not helped

[Omer_Ran]

Hi @Maksimus ,
I see two tickets opened for this. I'll update them to let the owners know that it still happens.

[Maksimus]

@Omer_Ran I can create additional one but i do not think that it will help to solve issue )). 

[freshwater84]

Also here, still with most recent SmartConsole same problem.
Whats the workaround actually? Because ours is to use streamed smart console, upload certificate to trust to /home Folder and do it over there. Its a pain in the a**

[Omer_Ran]

@Maksimus I referring to internal (development) tickets. I don't really know if opening another support ticket would help.

@freshwater84 The proposed workaround was to change DPI settings to 100%/150% or use Web SmartConsole (I believe "Streamed SmartConsole usually refers to something else).

[freshwater84]

@Omer_Ran We have 100% DPI Scalation, but 3840x1200 resolution and still the problem. Web Smart Console definitly does not support Trusted Certificate installation (just Certificate for HTTPS inspection)

[Omer_Ran]

I understand. I updated the ticket accordingly.

[Maksimus]

@freshwater84 , you can do it via web smartconsole: policy>https inspection>trusted certificates. See screenshot.

[freshwater84]

Ah, thank you, I was searching on the same place like in SmartConsole 😉

[Omer_Ran]

@freshwater84 There's a chance that somehow the 'wrong' size got saved, and now you're getting it without even though everything else is ok.
The easy way to test it is to first back-up your user settings (%LocalAppData%\Check Point\[VERSION]\SmartConsole\UserSettings) and delete it from its original location (or just move it), change DPI settings to 100~150% and then check if it solves the problem. If it does, then it's possible to restore the settings and find out exactly where the 'bad setting' is.

[freshwater84]

I Omer,

Nope, that does not solve it. Still having the vertically squeezed window. But we could see he didn't save any other user settings from before, opening SmartConsole, so we definitly where moving the right folder.

[freshwater84]

@Omer_Ran FYI: Even in the new SmartConsole 82.10.9900.426 the error still appears.
I had big hopes, as I saw some font-redesign on the left navigation panel, that it will address the problem also - but still NOT... 😞

[YuriiBilyi]

Hello!
I can confirm that this issue also occurs in Smart Console R82 build 82.0.9800.1068
The windows collapse into a vertical bar when you click one of these buttons:

MANAGE & SETTINGS > Blades > General > Trusted Certificates

MANAGE & SETTINGS > Blades > HTTPS Inspection > Advanced Settings

Security Policies > HTTPS Inspection > Inbound Policy > HTTPS Inspection Tools > Trusted Certificates

Security Policies > HTTPS Inspection > Inbound Policy > HTTPS Inspection Tools > Advanced Setting

[Aleksey139767]

https://community.checkpoint.com/t5/AI-Network-Firewall/R82-10-SmartConsole-Pop-Up-Windows-weirdly-m...

Hi to everyone!

I can confirm the same on: 82.10.9900.426

HTTPS Inspection "Trusted Certificates" and "Advanced Settings" work only in Web SmartConsole.
https://support.checkpoint.com/results/sk/sk167935 was recommended by our support team, but the "Symptoms" section does not seem to apply to this case.

[Abraham_CFG]

Hi Everybody, 

We have found the RC of this issue. A fix will be released in upcoming jumbo's. 

If you have any further questions please post them here and I will get back to you.