Infinity AIOps Now Available for Trial to Eligible Customers

[Raz_Zilberman]

Hi All,

We’re excited to announce the launch of Infinity AIOps, now available for trial to all customers!

What is it?

Infinity AIOps is a powerful new capability within Infinity Events that provides:

• Real-time and historical visibility into operational data
• Alerts and AI-based insights
• Tools to move from reactive to proactive operations

Customer Benefits:

With Infinity AIOps, customers can:

• Increase system uptime with instant health scores and resource usage across all gateways and servers.
• Speed up issue resolution via root cause analysis and remediation suggestions.
• Detect hidden anomalies using contextual LLM-powered guidance.
• Automate remediation workflows with Infinity Playblocks, trigger notifications, and dramatically reduce time-to-resolution.

How to Enable:

Customers can activate the AIOps card via Infinity Services and directly within their Infinity Portal.

Resources:

• Admin Guide
• Official SK
• Solution Brief
• Data Sheet

Availability Requirements:

Infinity AIOps is available for trial to eligible customers who meet the following prerequisites:

• MGMT server is onboarded to Infinity Portal or S1C
• Gateways and management are running a supported JHF version:

1. R81.20 JHF Take 101 or later
2. R82 JHF Take 25 or later

Eligible customers include those with an EVAL (trial) license or those who have purchased a bundle SKU.

Questions? Contact me at razz@checkpoint.com

Thanks, Raz

[Wolfgang]

@Raz_Zilberman we activated this for some 1600 and 1900 appliances managed by Smart1-Cloud but installation of the agent failed. Nothing found in the documentation or knowledgebase to solve this.

[Raz_Zilberman]

@Wolfgang As per admin guide and sk180557 - Automatic Onboarding of Security Gateways to Infinity Portal - Release Updates Spark appliances are not supported.

[Wolfgang]

@Raz_Zilberman I'm confused...?

[Raz_Zilberman]

correct. we should edit sk182647 - Infinity AIOps with the information

[Wolfgang]

@Raz_Zilberman any EA available to join or a timeline for the support of  Spark appliances ? Would be very helpful to have the monitoring data available in the portal and no need for an on premise skyline server.

[Raz_Zilberman]

We still don't have EA for Spark in AIOps. have you tried to see the monitoring under SMP?  

[Wolfgang]

No. The SMB appliances are onboarded and managed by Smart1-Cloud. Is it possible to have a SMB appliance registered to both management solution SMP and Smart1-Cloud ?

[Raz_Zilberman]

I missed the part that it managed via Smart1-Cloud, no, it's not possible to have them both.