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bang_shiau
Participant

infinity portal display error

Hi  everyone,

My customer uses the same version of installer to install harmony endpoint security on Mac systems, but after installation completes, the capabilities can not be displayed correctly on infinity portal. So my customer has tried to reinstall harmony endpoint security on Mac systems for three times. But the capabilities still can not be displayed correctly on infinity portal after reinstalling for three times. The screenshot of error will be provided as attach picture. Someone please help with the issue, thanks.

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8 Replies
Chris_Atkinson
Employee Employee
Employee

Have they tried a different / newer client version at all?

CCSM R77/R80/ELITE
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bang_shiau
Participant

Hi Chris,

I will have my customer to use a different/newer version installer to install endpoint security on Mac, and then see how it goes, thanks.

the_rock
Legend
Legend

I used to support customer with probably 90% of MAC computers and had never seen this issue before. is this cloud portal or on prem endpoint server?

Andy

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bang_shiau
Participant

Hi the rock,

It is displayed on checkpoint infinity portal, thanks.

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the_rock
Legend
Legend

Can you have them try install newest client as Chris suggested? Give us one example...what blades are enabled when this is installed on mac machine that you dont see in the portal?

Andy

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G_W_Albrecht
Legend
Legend

I would suggest to involve TAC - the screenshot is unusable...

CCSE CCTE CCSM SMB Specialist
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bang_shiau
Participant

Hi G_W_Albrecht,

The error is provided as attach picture, thanks.

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the_rock
Legend
Legend

Hang on a second @bang_shiau . I looked at the screenshot more carefully this time and ALL machines are marked as Apple, so technically, 2 of them show 4 blades, only 1 you pointed to shows 1, so seems to me this could be machine issue, not necessarily portal or harmony endpoint problem.

Andy

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