high java cpu use /Endpoint

[Kevin_T600]

Anyone else run into issues with high Java cpu use after installing Endpoint? 

We recently installed endpoint on one of our workflow servers that uses java pretty extensively. We've had a bunch of incidents now where java will spike to 100% cpu and stay there, especially when a user logs in/out from that server. 

The server grinds to a halt during this spike until you finally get a chance to kill the java processes. Forcing a power cycle won't fix the problem, the processor will spike back to 100% right away. 

So far removing Endpoint seems to have alleviated the issue, more time testing will confirm. 

[PhoneBoy]

What Endpoint blades? What version of Windows and clients?

As I recall, support on servers is different than client PCs.

[Kevin_T600]

Blades:

Anti Malware

Sandblast Agent Forensics

Sandblast anti-bot

sandblast threat extraction

Windows server 2016  /  endpoint client 80.86 

[PhoneBoy]

From the E80.86 release notes, only the following blades are supported:

• Anti-Malware
• Firewall
• SandBlast Agent features
• Capsule Docs

So that's good.

Have you opened a TAC case yet?

I suspect this will require some troubleshooting.

[Kevin_T600]

We ended up creating some exceptions in the anti-malware policy to avoid these java processes.

Even with just the anti-malware blade installed this high cpu use situation was still happening.