Unable to uninstall Check Point Endpoint Security Mobility Client vE83.20 (83.20.3692)

[horand]

Hello everyone!

I am facing the error below when trying to use the password ‘secret’ to uninstall the client:

This client is running in version 83.20, I have already tried uninstalling it following the instructions on sk118233, sk134214 and sk171213, but nothing has yet worked. Would we have any other default password for that?

When I access the installation registries, I only have the keys below, and when try to delete the keys, I get an error message:

Would we have any tools to run in this version and force uninstall? Would anyone have any tips on that?

Thanks!

[PhoneBoy]

Best to engage the TAC to assist here

[Luiz_]

This thread comes to mind:

https://community.checkpoint.com/t5/Endpoint/Uninstall-Check-Point-Endpoint-Security-without-Uninsta...

Also: are you getting this error trying to remove the keys in safe mode?

[horand]

Unfortunately, even in safe mode the problem persists! also tried to create keys but was not allowed either.

[horand · Accepted solution]

I managed to uninstall the software! I reported this to the responsible team for the EPS server and they informed the correct password to uninstall it. I thank you all for the comments on this topic.

[RalphfromArnhem]

How do I get the correct password ?