USB Card Readers extremely slow on 87.31.1015

[Andrew_Scott]

Wondering if anyone else has this issue.

We upgraded our endpoints to 87.31.1015 and external USB card readers (SD, XD, etc.) are now unusably slow. Opening the DCIM folder on a SD card formatted by a Canon camera with no images in it takes up to 5 minutes.

Same card reader on the same computer with 86.60 has no issues.

[PhoneBoy]

This will likely require assistance from TAC: https://help.checkpoint.com 

[JonnyRabinowitz · Accepted solution]

There was a workaround shared for this. However, full fix is in release 87.51, that complements the E87.50 release with important fixes.

Specifically

·        Resolved an issue when, on some systems with Media Encryption installed and Authorization scanning turned off, users can get slow responses when browsing files on removable media.

[Andrew_Scott]

Yes. We've confirmed that 87.51 fixed the issue in our environment.

Now I just need a way to notify people that the upgrade will force a restart 60 seconds after it finishes installing.

[CP-Shark]

We have the same issues, but only on some USB devices. We fixed it with the deinstallation via deployment rules on selective devices.

Looking forward to test the new version!