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Andrew_Scott
Participant
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USB Card Readers extremely slow on 87.31.1015

Wondering if anyone else has this issue.

 

We upgraded our endpoints to 87.31.1015 and external USB card readers (SD, XD, etc.) are now unusably slow. Opening the DCIM folder on a SD card formatted by a Canon camera with no images in it takes up to 5 minutes.

Same card reader on the same computer with 86.60 has no issues.

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Accepted Solutions
JonnyRabinowitz
Employee
Employee

There was a workaround shared for this. However, full fix is in release 87.51, that complements the E87.50 release with important fixes.

Specifically

·        Resolved an issue when, on some systems with Media Encryption installed and Authorization scanning turned off, users can get slow responses when browsing files on removable media.

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4 Replies
PhoneBoy
Admin
Admin

This will likely require assistance from TAC: https://help.checkpoint.com 

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JonnyRabinowitz
Employee
Employee

There was a workaround shared for this. However, full fix is in release 87.51, that complements the E87.50 release with important fixes.

Specifically

·        Resolved an issue when, on some systems with Media Encryption installed and Authorization scanning turned off, users can get slow responses when browsing files on removable media.

Andrew_Scott
Participant

Yes. We've confirmed that 87.51 fixed the issue in our environment.

Now I just need a way to notify people that the upgrade will force a restart 60 seconds after it finishes installing.

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CP-Shark
Collaborator

We have the same issues, but only on some USB devices. We fixed it with the deinstallation via deployment rules on selective devices.

Looking forward to test the new version!

CCES / CCSA / CCSE
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