Problem while installing initial agent

[Pawel_eM]

Hello, 

So im facing a problem with installing the initial agent 
In the install log im getting  an error "Product: Check Point Endpoint Security -- Error 1321.The Installer has insufficient privileges to modify the file c:\WINDOWS\SysWOW64\vsinit.dll"

fount this SK https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

But the problem is that the error ocures in most cases for remote users so the procedure described in this SK will be problematic ( recolling about 200 laptops for service) 

Maby someone had an similar case? Or the best way will by to create an support case and work with them on this case?

[the_rock · Accepted solution]

Yea, I would contact TAC on this, for sure.

[SyahrulRN]

Hello Pawel and All,

Have you been able to find the best way for the problem?

Thank you 🙂

[alexeim]

This means that remnants of some Check Point product presents on the machine. You definitely need to approach TAC to address this.

[archie]

Hi!

What was the solution of this problem?

We have the same issue with the E88.60 Initial Client, but everything works with the E88.00 initial client version.

Thanks!

[alexeim]

If if works for E88.00 and doesn't work for E88.60 then the issue is likely not the same. Could you provide NFO file generated by msinfo32 together with relevant installation log?

[archie]

Hi!

Thank you for your answer!

First I will try to replicate the problem on my test system, see what happens.