Problem while installing initial agent

[Pawel_eM]

Hello, 

So im facing a problem with installing the initial agent 
In the install log im getting  an error "Product: Check Point Endpoint Security -- Error 1321.The Installer has insufficient privileges to modify the file c:\WINDOWS\SysWOW64\vsinit.dll"

fount this SK https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

But the problem is that the error ocures in most cases for remote users so the procedure described in this SK will be problematic ( recolling about 200 laptops for service) 

Maby someone had an similar case? Or the best way will by to create an support case and work with them on this case?

[the_rock · Accepted solution]

Yea, I would contact TAC on this, for sure.

[SyahrulRN]

Hello Pawel and All,

Have you been able to find the best way for the problem?

Thank you 🙂

[alexeim]

This means that remnants of some Check Point product presents on the machine. You definitely need to approach TAC to address this.