Problem scanning using POSTURE MANAGEMENT

[lluner]

HI,

The problem is that the posture management scan functionality does not finish. It stays in the initialized scan status and does not finish. This affects the success of the software installation. Below are the images that the scan was performed at 9:51 and has not finished yet. It is worth mentioning that the SCAN was performed today and was completed successfully.

PM.png

PM4.png

PM5.png

[Chris_Atkinson]

Which client versions have you tested and have you already raised the issue with TAC?

[lluner]

In my park there are 700 machines, only 10 presented this problem. Still not opening with tac .

versions : 88.32.2003
                  88.70.0326

[the_rock]

If its happening with the latest client version, I would absolutely open TAC case.

Andy

[lluner]

@the_rock  tks . A TAC has been opened

[the_rock]

Sounds good! Let us know how it gets fixed.

Andy

[lluner]

@chrisz A TAC has already been opened and so far the CKP has not had any interaction 6-0004256849.

[the_rock]

Hey brother, any news?

Andy

[lluner]

hi @the_rock 

jonny contacted me and asked for more information and screens and cpinfos.

[the_rock]

Great news, hope its fixed soon.

Andy

[lluner]

From what Jonny said, they are already aware of the problem that is happening.

lluner

[the_rock]

O ok...so is there some sort of custom fix for it or no?

Andy

[lluner]

They just said that there is a problem and they are asking for information.

lluner

[the_rock]

Please keep us posted how it gets solved.

Andy

[fabiowilliam]

Hello, lluner,

Did the TAC team provide a solution to the problem?

I am experiencing the same issue.

[lluner]

@fabiowilliam 

Which version are you using?

[fabiowilliam]

Hi @lluner, 

I discovered that my specific problem occurred because I was applying PM in an OT environment, so all endpoint traffic goes through a supernode to prevent direct access to the internet. However, the PM functionality for supernodes will only be released in Q1 of next year.

[lluner]

@fabiowilliam 

All my machines were going through the supernode; it only resolved the issue when I updated the endpoint. The only thing I see is that you blocked the machine's internet access.

[fabiowilliam]

@lluner 

I am using version 88.72 on the endpoints. Should the problem be resolved?

[the_rock]

What about E89.05?

[lluner]

Works perfectly.

[lluner]

Yes

[fabiowilliam]

Strange, it didn't work here. I'll run an internal test here.