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CP_Enthusiast13
Explorer
‎2024-02-01 03:18 AM

Notifications from harmony web protection

Hello community,

Recently using harmony web protection , but there is constant notification pop up for all of the scanned events and if a normal user is being rolled out with harmony it will get overwhelemed.
The reduce level of notification doesn't seem to work to reduce the " noise " , mostly the wanted effect is the notification pop up that is standard for Windows machine to not be shown and if there is something as a log for anything to be kept on agent level and to be filled for report so then responsible team could handle the situation.

Thank you in advance for sharing information.

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11 Replies
AdiGH
Employee
Employee
‎2024-02-04 10:03 AM

Hey @CP_Enthusiast13  - can you share a screenshot of such notifications? 
Are you using Harmony endpoint with the browser extension or using only Harmony Browse? 

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CP_Enthusiast13
Explorer
‎2024-02-11 10:58 PM
In response to AdiGH

Hey here is one of the pop ups , and we are using harmony endpoint web protection browser extension from what I have knowledge of.

pop up.PNG

 

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AdiGH
Employee
Employee
‎2024-02-12 01:34 AM
In response to CP_Enthusiast13

Hey, you can disable these notifications using the portal. 
Go to advanced settings under Web & Files protection

 

chrome_FioFyrvMGw.png

 

 

 

 

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CP_Enthusiast13
Explorer
‎2024-02-12 03:26 AM
In response to AdiGH

Thank you for the pinpoint , but I want to ask is this the online a.k.a cloud console of Harmony , since on the on-prem version I am not seeing that option of Disable Notifications.
I am running 81.20 on prem EMS and 87.60 client version of harmony.

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Chris_Atkinson
Employee Employee
Employee
‎2024-02-12 03:34 AM
In response to CP_Enthusiast13

Are you using only SmartEndpoint or also the Web Mgmt?

CCSM R77/R80/ELITE
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CP_Enthusiast13
Explorer
‎2024-02-12 03:36 AM
In response to Chris_Atkinson

Yeah sorry for not clarifying we use as well the web Mgmt .

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AdiGH
Employee
Employee
‎2024-02-12 07:45 AM
In response to CP_Enthusiast13

can you please send me your JHF version in a private msg? 

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IvoSt
Explorer
‎2024-02-12 12:30 AM

We are having the same situation in our environment. I also confirm that reducing the "noise" level doesn't effect on this one.  The pop-up message is very annoying for the end users! It's generates a lot of negative feedbacks from them. 

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AdiGH
Employee
Employee
‎2024-02-12 07:27 AM
In response to IvoSt

are you also using on-prem management? 

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IvoSt
Explorer
‎2024-02-13 12:16 AM
In response to AdiGH

Hi Adi, yes we are also on-prem 

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AdiGH
Employee
Employee
‎2024-02-13 12:43 AM
In response to IvoSt

Can you please send me your JHF version in a private msg? 

 
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