Issues with Word, Excel, and Outlook?

[cg40]

Has anyone had any issues with Word, Excel, and Outlook since installing Checkpoint Endpoint Security version 88.60? We have many users experiencing Word, Excel, and Outlook crashing, unable to close correctly, and prompting to open in Safe Mode. We are using a mixture of Windows 10 and Windows 11 along with Office 2016, Office 2019, Office 2021, and Office 2024. Any help is appreciated.

Thanks!

[PhoneBoy]

I haven't seen any reports of this and recommend opening a TAC case in parallel.
What blades are active?

[the_rock]

We have 2 customers using that version, no issues that I have heard about so far.

Andy

[Mitja-S3NEXT]

Don't forget to upgrade to 88.61 which has a lot of Hotfixes for the 88.60 version.

[gnovokmet]

Hi,

yes we have the same problem with CPEP 88.60 and 88.61. Issue is with one of the CPEP blades (Anti-Ransomware, Behavioral Guard and Forensics) and description of the error can be found in C:\programdata\CheckPoint\Logs\efrsal_inject.log:

20250108 09:46:55.541 W 2684 CrashMonitor::HandleApplicationCrash: Monitored application crash
Faulting app: WINWORD.EXE (C:\Program Files\Microsoft Office\root\Office16\WINWORD.EXE)
version: 16.0.14332.20828, timestamp: 67477209
Faulting module: unknown (unknown)
version: 0.0.0.0, timestamp: 00000000
Exception code: c0000005, offset: 00007ff931480478
20250108 09:47:01.561 V 1ce0 IPCCommunicationHandler::AcceptConnection: ALPC new connection, pid: 11916, size:0, session:7
20250108 09:47:01.561 V 1ce0 AlpcServer::HandleNewConnection: Connection accepted, pid: 11916
20250108 09:47:02.370 V 2288 IPCCommunicationHandler::Disconnected: ALPC disconnect, pid: 11916
20250108 09:47:03.103 W 2684 CrashMonitor::HandleApplicationCrash: Monitored application crash
Faulting app: OUTLOOK.EXE (C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE)
version: 16.0.14332.20828, timestamp: 674774c1
Faulting module: unknown (unknown)
version: 0.0.0.0, timestamp: 00000000
Exception code: c0000005, offset: 00007ff931480478

The mitigation is to disable blade or start office apps before CPEP starts, We have opened a case with CP.

[lluner]

oi  @cg40 

Temos os pacotes do office 2016 com essa versão do harmony 88.32, nunca tive problema.