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MERRY0912
Explorer
‎2023-06-22 07:56 PM

Harmony Endpoint downloading

Hi,

 

We are downloading the harmony endpoint but in the dashboard status, we are stuck in downloading.

does anyone get the same issue?

 

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4 Replies
PhoneBoy
Admin
Admin
‎2023-06-26 09:53 AM

Where precisely are you downloading Harmony Endpoint from?
What version are you downloading?
What "dashboard status" are you referring to?
What version of management? (or is it via Infinity Portal)

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Mitja-S3NEXT
Collaborator
‎2023-06-28 12:48 AM
In response to PhoneBoy

We prefer to install it from the portal.checkpoint.comdownload-endpoint.png

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PhoneBoy
Admin
Admin
‎2023-06-28 12:59 PM
In response to Mitja-S3NEXT

This will have to be addressed via TAC: https://help.checkpoint.com 

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the_rock
Legend
Legend
‎2023-06-26 09:57 AM

Hey,

We definitely need more details in order to help you better. As @PhoneBoy aked, what sort of mgmt is it? Cloud or on-prem? Do you have an error of what you see when downloading? Specific version an issue or you get same problem regardless?

Andy

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