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MateuszMrozek
Explorer

Harmony Endpoint Security installation problem on Windows 11

Hello,
There are problems installing Harmony Endpoint Security on Windows 11.
If we want to install Harmony on Windows 11 through the installer from the portal (Overview -> Download Endpoint), the installation stops without a message.
I've made unsuccessful attempts with clients in versions 86.xxx and 87.xxx. (with windows updates and without updates).
Reboot Portal Harmony Endpoint in Service Management doesn't help.
Only in the logs of windows systems there is an error: check point endpoint security requires windows 7 sp1 or a greater windows version up to windows 10.0.22500.
We tested the problem on different networks, on newly installed Windows 11 systems downloaded from the official Microsoft website. 
Any ideas how to fix it? Thanks!

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3 Replies
Strongiukas
Explorer

Hi,

Try disabling "Smart App control" on Windows.

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Chris_Atkinson
Employee
Employee

Are you able to confirm which edition and build of windows 11 is used also have you reported this to TAC for investigation?

CCSM R77/R80/ELITE
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the_rock
Legend
Legend

Thats odd...I installed multiple versions of harmony endpoint on different flavors of windowsd 11 and never had such a problem. Can you provide relevant logs we could review?

Cheers,

Andy

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