Error 1309 installing Endpoint Security

[cjfsoares]

Hello,

I'm trying to install Endpoint Security client on a Windos 11 Pro, but keep getting the same error on the same file.

Error 1309. Error reading from file: C:\Users\...\AppData\Local\Temp\...\CheckPoint\Endpoint Security\EPLamDriver\EPlamDriver._64\eplam.sys.
Verify that the file exists and that you can access it.

Didn't find anything about it. Does anyone ever got this error? 

Software versions:
Windows 11 21H2
Endpoint Security 88.61.1009

Update, solved the problem by installing a previous version (86.40). Still, would like to know if anyone got by this issue?

Thank you for your help.

Claudio

[PhoneBoy]

You sure you're talking about *21* H2 and not *24* H2?
I'm pretty sure E86.40 is not supported any longer (it's definitely old). 

[the_rock]

For what its worth, I tried asking Copilot AI, but since it kept saying "failed to fetch" for some reason, this is what chatgpt gave...

Andy

*******************

Error 1309 is a common issue that occurs during the installation or update of software, indicating that the installation process cannot read a required file. In this case, the file causing the issue is related to Check Point's Endpoint Security software.

Possible Causes:

1. Corrupted Installation Files: The installation files may be incomplete or corrupted.
2. Insufficient Permissions: The installer might lack the required permissions to access the file.
3. File Path Too Long: Windows has a limit on the length of file paths, which might be exceeded in this case.
4. Temporary Files Issue: The required file in the Temp directory may have been deleted or blocked by antivirus software.

Solutions:

1. Verify File Location and Existence

• Navigate to the specified path (C:\Users\...\AppData\Local\Temp) and check if the file exists.
• If the file is missing, try re-downloading or extracting the installation package.

2. Run Installer as Administrator

• Right-click on the installer and choose Run as Administrator.
• This ensures the installer has the necessary permissions to access files.

3. Clean Temp Files

• Clear the Temp directory to avoid conflicts:
  1. Press Win + R, type temp, and press Enter.
  2. Delete all files in the directory.
  3. Repeat with %temp%.
• Retry the installation after clearing Temp files.

4. Re-extract the Installer

• If you're using a compressed installer, re-extract the files to a shorter path (e.g., C:\Installer) and retry the installation.

5. Disable Antivirus Temporarily

• Antivirus programs can block access to installation files.
• Temporarily disable your antivirus software and try running the installer again.

6. Check File Path Length

• Ensure the installation path is not excessively long.
• Extract or move the installer to a directory with a shorter path.

7. Repair or Re-download the Installer

• If none of the above steps work, the installation package might be corrupted.
• Re-download the installer from the official Check Point website.

8. Use Check Point Support Tools

• If you're unable to resolve the issue, consider using Check Point's support tools or contacting their technical support team for further assistance.