Endpoint client showing as Disconnected after installation.

[jyrbn]

We're encountering an issue where the status of the client in the system tray is showing as "Disconnected | Invalid date".

We've already tried rebooting the device several times. 

Endpoint version is 88.32.2003. 



Any suggestions?

[Gaurav_Pandya]

httpd & httpd2 are using same port? you can check with below command on firewall,

netstat -tulpn | grep :443

If so, please follow sk99118

[jyrbn]

We have a quantum spark as a firewall, is this SK applicable to that? 

Also, this is the 4th device we're trying to install the Endpoint Client on, all previous installations are successful, we are only encountering this error now. 

[the_rock]

Logically, if 3 others worked fine, most likely not the fw/endpoint server issue. What version are those machines on?

Andy

[PhoneBoy]

I would review the Endpoint logs to see if there is more information there.
There's an option in the client to generate/pull them.
Also, do the obvious thing: check that the date/time is correct.

[CheckMatesAI]

This answer is provided by Infinity AI Copilot and should be confirmed by reviewing official documentation in Support Center.

It seems that the issue with the Endpoint client showing as "Disconnected | Invalid date" on version 88.32.2003 might be related to a corrupted crypto container used for policy encryption. This can occur if the SYSTEM account is denied read access to certain cryptography keys, which are essential for policy encryption.

Here are some steps you can take to resolve this issue:

1. Check Crypto Container: Ensure that the SYSTEM account has the necessary permissions to access the cryptography keys located in C:\ProgramData\Microsoft\Crypto\RSA\.

2. Remove Corrupted Keys: If permissions are correct but the issue persists, you may need to remove the corrupted cryptography keys. These keys will be automatically recreated with the correct permissions when you install the policy and update the client.

3. Contact Support: If the problem continues, it might be best to contact Check Point Support for further assistance. They can provide a more tailored solution and ensure compatibility with your environment.

For a more detailed guide, you can refer to the Check Point Support documentation.

If you need further assistance or have additional questions, feel free to ask!