Download cannot be done because of Harmony Checkpoint

[rsantos1]

Hello,

I need some help

I'm in a situation where I can't download a file from OneDrive because of Harmony. it simply does not give an error of excessive size for verification nor does it allow it to be downloaded.

The zip is about 1GB

Can you help?

[G_W_Albrecht]

You have to ask your admin for help !

[Chris_Atkinson]

Which version of Endpoint client is used, has the admin attempted any exceptions or other corrective action?

Is the issue consistent regardless of browser choice or is it not a web based transfer?

[rsantos1]

Hi,

Version: E88.60

No exception was created.
But there is no other way to turn things around.
It's just that all the large files I download always get hung up by Harmony.

[Chris_Atkinson]

Please open a case with TAC so they can help to investigate the issue further.

https://help.checkpoint.com/

[MarcVB]

Hello,

if you are sure about the file - you can use in your browser "incognito mode"

[rsantos1]

Okay, it works.

But why do I have to do this?

Why doesn't it work in normal mode?