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Hi,
We are thrilled to announce that Check Point Harmony Endpoint Security Client E88.70 for Windows is now available as GA (General Availability)
Check out our new Demo here!
Main Enhancements:
Substantial performance improvements
Please see sk182578 for the complete list of enhancements and resolved issues in this release.
Please feel free to reach out with any questions!
@BarYassure @AdiGH @Danielle_Allon
Let's wait . tks
IM sure if you called TAC yourself and explained the situation, they would understand. Anyway, I hope its gets sorted out quick.
Good luck mate!
Andy
If you open a high-severity case with TAC via the web, always follow up with a phone call.
Thats always a good idea, agree.
What do you mean by no interaction, if it's urgent have you escalated the case via the portal in the first instance?
Probably the best idea.
SE local said: the call was opened 04/24 via the web, then this has an SLA even though it is high severity
Hello @lluner,
The only way to get inmediate assistance is to put severity in Critical. They'll call you within 30 minutes. But if your problem does not have a huge impact in you network they will put it in high again and good luck there. First i would try to put severity in critical, if that is not possible i would try to find a workaround (downgrade, disable blade, disable that policy, exclusion, etc). I have had tickets with severity in high opened for weeks/months, with the only update "RnD is looking into this issue".
I agree sending a PM to @BarYassure is a great/helpful option if you need to speed up the process.
Regards
Critical, agreed and then call, for sure. Thats what I would do.
Andy
Hi
Can you please send me all the details over email?
Ticket number, short description and any other data you can share.
bary@checkpoint.com
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