Capsule docs authentication error

[jlatorre]

Hello,

We are in the process of implementing capsule docs on-premise, however, when a user wants to authenticate from the agents it throws the following error: "Server identity mismatch. Please contact your system administrator."

Some information:

1. We have a R81 open server for CheckPoint Gateway and CheckPoint Management.

2. All the users have an email on AD.

3. This error occurs on LAN and from the internet authentication.

4. We have configured the SSO with the active directory.

5. We have tried working authenticated and not authenticated.

[PhoneBoy]

Maybe it's related to LDAPS?
See: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...
Otherwise I suggest a TAC case.

[jlatorre]

In the company we do not have the active directory service with LDAPS, in this case what could be the error?

We already created a check point case but we haven't had much response.

[PhoneBoy]

Someone on R&D will have to comment on this most likely.