Good day,
I'm trying to install the Check Point Mobile Access Portal Agent 800.007.040 on a domain joined Windows 10 computer but launching the install, I receive the following message :
The Mobile Access Portal Agent installer failed to install the certificate and cannot work properly. The certificate is required for secure communication with the corporate site.
Install the Mobile Access Portal Agent again, and make sure to Approve the certificate during the installation process.
I removed our corporate VPN and antivirus (Kaspersky) but the problem still remains.
When looking at the msi log file, the following comes up :
CreateCertificate: 14:48:28:911 Initialized.
CreateCertificate: 14:48:28:912 Install path is:
CreateCertificate: 14:48:28:912 C:\Users\test\AppData\Local\CheckPoint\MobileAccess\
CreateCertificate: 14:48:28:913 Update current certificate or create new one
CreateCertificate: 14:48:28:913 There is no installs.ini file, checking default profile in profiles.ini file.
CreateCertificate: 14:48:28:914 Default profile has not been found in profiles.ini file
CreateCertificate: 14:48:28:919 Successfully Opened the System Store
CreateCertificate: 14:48:28:921 The desired certificate wasn't found
CreateCertificate: 14:48:28:921 Store Closed
CreateCertificate: 14:48:28:922 Try to delete file by path:
CreateCertificate: 14:48:28:922 C:\Users\test\AppData\Roaming\CheckPoint\MobileAccessDeployment\ca-certificate.pem
CreateCertificate: 14:48:28:923 Certificate isn't exist - create new certificate
CreateCertificate: 14:48:28:923 Getting CShell's PID
CreateCertificate: 14:48:28:924 PID is:
CreateCertificate: 14:48:28:925
CreateCertificate: 14:48:28:926 Couldn't get the CShell's process id.
CreateCertificate: 14:48:28:927 Try to delete file by path:
CreateCertificate: 14:48:28:928 C:\Users\test\AppData\Roaming\CheckPoint\MobileAccessDeployment\certificates.jks
CreateCertificate: 14:48:28:928 Generating RSA key (private key for CA certificate)
CreateCertificate: 14:48:29:482 Generating x509 certificate (CA certificate)
CreateCertificate: 14:48:29:488 Writing certificate to disk
CreateCertificate: 14:48:29:489 Directory doesn't exist or wrong path
CreateCertificate: 14:48:29:489 Create CheckPoint directory
CreateCertificate: 14:48:29:490 Directory doesn't exist or wrong path
CreateCertificate: 14:48:29:490 Create MobileAccessDeployment directory
CreateCertificate: 14:48:29:491 generate RSA key for CSR
CreateCertificate: 14:48:29:745 Generating a Certificate Request
CreateCertificate: 14:48:29:751 sign CSR with CA certificate
CreateCertificate: 14:48:29:756 Create p12 store
CreateCertificate: 14:48:29:760 Add certificate to java keystore
CreateCertificate: 14:48:29:987 java home has been detected
CreateCertificate: 14:48:29:988 C:\Program Files\Java\jre1.8.0_231
\bin\keytool.exe
CreateCertificate: 14:48:30:283 Wait response is:
CreateCertificate: 14:48:30:284 0
CreateCertificate: 14:48:31:23 Wait response is:
CreateCertificate: 14:48:31:24 0
CreateCertificate: 14:48:31:25 Adding certificate to trusted root
CreateCertificate: 14:48:31:28 Successfully Opened the System Store
CreateCertificate: 14:48:31:29 Successfully opened file
CreateCertificate: 14:48:31:29 Successfully got file attributes
CreateCertificate: 14:48:31:29 Successfully Read file
CreateCertificate: 14:48:31:30 Unabled to add certificate to store.
CreateCertificate: 14:48:31:30 Store Closed
CreateCertificate: 14:48:31:31 AddCertificateToTrustedRootStore failed.
CreateCertificate: 14:48:31:31 Try to delete file by path:
CreateCertificate: 14:48:31:32 C:\Users\test\AppData\Roaming\CheckPoint\MobileAccessDeployment\cshell.p12
CreateCertificate: 14:48:31:32 Try to delete file by path:
CreateCertificate: 14:48:31:32 C:\Users\test\AppData\Roaming\CheckPoint\MobileAccessDeployment\CshellFileForAnswer.txt
CreateCertificate: 14:48:31:33 FAILURE
CreateCertificate: 14:48:31:33 Try to delete file by path:
CreateCertificate: 14:48:31:34 C:\Users\test\AppData\Roaming\CheckPoint\MobileAccessDeployment\certificates.jks
Anybody know why it's causing these errors and how I can go about getting it to work?
Thank you.