AM blade not running/status information missing

[#1]

Dear Checkmates,

Setup: R81.10 Endpoint security server 

Endpoint Version: Windows server 2019 

I was performing an agent upgrade activity for one of my customers from E87.52(E1) to E88.31(E2) via the SmartEndpoint console but after the server came up the blade status was showing as "status info missing". My TP blades are disabled by policy.

Troubleshooting steps:

1> To try fix this, I pushed an agent repair and that didn't help.

2> Tried rebooting the server but no luck.

3> Tried checking the logs but didn't find anything unusual.

I tried replicating the same in my lab and I am surprised that I saw the same error. Can anyone help me out on this, we could do a remote to check this.

Please check the attachments for error snaps.

=============

WR,

FW

[#2]

Dear Checkmates,

Setup: R81.10 Endpoint security server 

Endpoint Version: Windows server 2019 

I was performing an agent upgrade activity for one of my customers from E87.52(E1) to E88.31(E2) via the SmartEndpoint console but after the server came up the blade status was showing as "status info missing". My TP blades are disabled by policy.

Troubleshooting steps:

1> To try fix this, I pushed an agent repair and that didn't help.

2> Tried rebooting the server but no luck.

3> Tried checking the logs but didn't find anything unusual.

I tried replicating the same in my lab and I am surprised that I saw the same error. Can anyone help me out on this, we could do a remote to check this.

Please check the attachments for error snaps.

=============

WR,

FW

[#3]

Dear Checkmates,

Setup: R81.10 Endpoint security server 

Endpoint Version: Windows server 2019 

I was performing an agent upgrade activity for one of my customers from E87.52(E1) to E88.31(E2) via the SmartEndpoint console but after the server came up the blade status was showing as "status info missing". My TP blades are disabled by policy.

Troubleshooting steps:

1> To try fix this, I pushed an agent repair and that didn't help.

2> Tried rebooting the server but no luck.

3> Tried checking the logs but didn't find anything unusual.

I tried replicating the same in my lab and I am surprised that I saw the same error. Can anyone help me out on this, we could do a remote to check this.

Please check the attachments for error snaps.

=============

WR,

FW

[#4]

Dear Checkmates,

Setup: R81.10 Endpoint security server 

Endpoint Version: Windows server 2019 

I was performing an agent upgrade activity for one of my customers from E87.52(E1) to E88.31(E2) via the SmartEndpoint console but after the server came up the blade status was showing as "status info missing". My TP blades are disabled by policy.

Troubleshooting steps:

1> To try fix this, I pushed an agent repair and that didn't help.

2> Tried rebooting the server but no luck.

3> Tried checking the logs but didn't find anything unusual.

I tried replicating the same in my lab and I am surprised that I saw the same error. Can anyone help me out on this, we could do a remote to check this.

Please check the attachments for error snaps.

=============

WR,

FW

[Firewall_Head]

Hi @Chris_Atkinson ,

I did the agent upgrade using the deployment rule and I am using all the threat prevention blades but they are disabled by policy.

======

WR,

FH

[Firewall_Head]

Hi @Chris_Atkinson ,

I did the agent upgrade using the deployment rule and I am using all the threat prevention blades but they are disabled by policy.

======

WR,

FH

[Firewall_Head]

Hi @Chris_Atkinson ,

I did the agent upgrade using the deployment rule and I am using all the threat prevention blades but they are disabled by policy.

======

WR,

FH

[Firewall_Head]

Hey @Chris_Atkinson ,

Can you please shed some light on why this is happening.

=========

WR,

FH

[Firewall_Head]

Hey @Chris_Atkinson ,

Can you please shed some light on why this is happening.

=========

WR,

FH

[Firewall_Head]

Hey @Chris_Atkinson ,

Can you please shed some light on why this is happening.

=========

WR,

FH

[Chris_Atkinson]

Please contact TAC if you've already taken into account sk178307.

Alternately you could attempt a different client version in your lab to see if it alters the outcome e.g. E88.60

[Chris_Atkinson]

Please contact TAC if you've already taken into account sk178307.

Alternately you could attempt a different client version in your lab to see if it alters the outcome e.g. E88.60

[Chris_Atkinson]

Please contact TAC if you've already taken into account sk178307.

Alternately you could attempt a different client version in your lab to see if it alters the outcome e.g. E88.60