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Explorer

Error 27118

We have E80.64 FDE (8.8.255) and MEPP, we tried to upgrade to E80.70.247
If we install the client manually then we are able to uninstall from control panel/programs and features.

If the E80.70 client was pushed from the SmartEndpoint Console things look okay except we cannot uninstall, we get "Error 27118.FDE must finish deployment before it can be uninstalled".

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7 Replies
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Collaborator

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Explorer

I tried sk103727 and sk118152 still got the same error – 27118

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Employee
Employee

Hi Sean, sorry to hear you were having issues uninstalling FDE. the error 27118 happens because either you tried to uninstall the FDE package while the drive still was encrypting or decrypting. Please allow the drive to fully encrypt, then start uninstall process from "Programs and features" or via EPS server. when you initiate the uninstall, the next step is to decrypt the drive. allow the drive to fully decrypt then you can remove the EPS client from progams and features. i hope you find this helpful.error 27118 while encryptingerror 27118 while decrypting

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Explorer

Hi Miguel,

The drive is fully encrypted and has been for a couple years. How do you uninstall via the EPS Server?

Sean

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Employee
Employee

Hi Sean, from the EPS server, go to deployment tab > locate your deployment rule where FDE blade was used to install FDE on the machine > Right-click action tab > select "uninstall all blades" > save & install policy.

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Explorer

Hi Miguel,

Uninstalling this way does not seem like an option for us. We have our deployment rules set up to match the OU's in Active Directory. If I click "uninstall all blades", it will remove the Policy for hundreds of machines.

Sean

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Employee+
Employee+

Hi Norbert,

From Software deployment rules you can choice individual machine.

or using GPO with the following command:

msiexec /x "X:\<path to MSI file>\EPS.msi"  /qn  UNINST_PASSWORD /forcerestart /l*v C:\MSI_install.log

Eyal.

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