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Troubleshooting policy installation

Question asked by Nicholas Doropoulos on Sep 18, 2018
Latest reply on Sep 22, 2018 by Nicholas Doropoulos

Hi guys,

 

I've been studying sk101226 with regards to the process of installing process and how to troubleshoot it. However, I was wondering if there is a way for someone to troubleshoot the following components that the sk above does not go into further detail:

 

1) Smartconsole's Web Service. What is this process exactly and how would it appear if run ps auxw? Is it likely for it to fail and if so, how could we troubleshoot it?

 

2) The CPTA command that is invoked by fwm. Again, could anybody provide more detail into the Checkpoint Transfer Agent responsible for actually transfer the policy files to the gateway?

 

Many thanks in advance.

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