AnsweredAssumed Answered

Unable to install Hyper-V service on Windows-10 after enabled FDE(Encrypted Machine)

Question asked by Arun R on Jun 14, 2018
Latest reply on Jun 15, 2018 by Steve Lander

Hi Team.


I have encountered an issue with a windows-10 machine with the following enabled blades. I am not able to install Hyper-V service where I enable FDE.


Endpoint Client Version: R80.80

Server: R77.30.03



→ Media Encryption

→ Sandblast Blades


Whereas one more machine with the same configuration and in same production I able to install the services, the only difference is that I haven't install the endpoint package yet on this, this issue was triggered on all windows-10 machine where I installed EPS(Endpoint packages). Especially in FDE machine.


When I try to enable the service while rebooting all the feature is getting Undoing with the followed error.


"We couldn't complete the feature Undoing changes, Don't turn off your computer".


FYI: I attached the error screenshot.


By simplifying it: 


I am unable to install in the machine where I installed FDE.

I am able to install in the machine where I am not installed FDE yet.


Addition Information: If I enable the Hyper-V in the first place and observed that I am able to install EPS and encrypted the machine without any issue.


Please let me know if there is any restriction/compatible on FDE machine in windows family.


- Arun.R