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UserCheck portal certificate problem when FW's IP address is changed

Question asked by An Ly on Jun 1, 2018
Latest reply on Jun 1, 2018 by Dameon Welch Abernathy



I have a VSX HA R80.10 clustered environment.  There is a VS firewall with App & URL filtering and UserCheck portal turned on also.  

The issue I have is when I changed the firewall external interface to another IP address the UserCheck portal certificate is not recreated.  Therefore it still has the old IP address which cause a SSL certificate error.  I have engaged Checkpoint support but without a solution so far.

Does anyone knows how to regenerate the UserCheck portal certificate?



Note: I attached two screenshots.  Capture1 shows the usercheck IP of and Capture2 shows the usercercheck certificate's SAN IP of