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Microsoft Outlook goes into a "Disconnected" state after installing the E80.64 Endpoint Security Client on Windows 7 32-bit

Question asked by Julian Duquemin on Sep 28, 2017
Latest reply on Nov 2, 2017 by Jason Dance

I've just started rolling out the Checkpoint EPS in my office and came across this issue.  Any attempts to get Outlook connected fail, as does trying to generate a new profile or user account.  I can also still ping the local exchange server.  This issue does not affect Windows 7 64-bit.

 

The current spec of the EPS is as follows:

Core Components: 8.8.332

Full Disk Encryption Blade: 86.0.41.1938

 

The only workaround I have at the moment is to blow the drive away and install the 64-bit version of Windows 7.  However, we have several computers in this office that have Windows 7 32-bit installed and the Checkpoint EPS rollout is going global once the UK deployment has been completed.

 

Has anyone else encountered this issue? 

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