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Thank you to everyone who replied. Our SE told us that they had initially sent us the incorrect OVA. Correct OVA was ivory_main-631-991001385_unsecured.ova
This had to do with the original OVA requiring a bunch of parameters to be configured when importing the OVA. If those aren't set initially there is no opportunity to set them later. So our internal build team just left all of this blank and that resulted in a VM that couldn't be configured.
I attached the screenshot of what should have been configured when importing the OVA into ESXi.
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