Muhammad Ansouri Bin Moreta
First, please understand that these issues will be addressed during normal business hours, not on the weekend.
The issue with your certifications not showing are related to the question found in our FAQ document:
Q: Why is my certification information not listed in my User Center account?
A: Your certification information could not be listed in your User Center account for one of the following reasons:
- We tried to activate your benefits but there was no User Center account with the email address we have on file for you. Please check to ensure that the e-mail account you provided VUE for registration matches the e-mail account you used to set up your User Center account.
Your Pearson Vue account is using a gmail address and you did not have a User Center account for this email on 16 March 2017 or 29 August 2018.
I can resolve this today. I will add the certificates to both UC accounts that now you have.
For future certificates to be correctly attached to your account, please have the email address at Pearson Vue changed.