URL Recategorisation

[Paul_Stephenson]

Hi,

Is it just me or does submitting URL recategorisation requests seem to be taking longer and longer?

It's not something I do a lot of but I've got one open now at a lengthy 14 days and typically find they take at least 3 days to be acted on, even ones reporting malicious or spam sites. In my opinion these should jump right in as a priority ticket for investigation and ha ve a response time of hours not days!

How do other peoples experiences fare?

Cheers,

Paul.

[Alex_Weldon]

Recent experience has been odd, we are no longer receiving follow up emails when a URL has finally been re-categorized so we have no idea how long it is taking. Part of the delay definitely comes from the fact that the URL filtering categories are done by a 3rd party - https://www.cyren.com 

[PhoneBoy]

Can you send me the relevant TAC SRs in a PM?