URL Filtering - Internal system error in RAD process

[Arthur_DENIS1]

Hi guys,

I'm currently facing with this error "URL Filtering  -  Internal system error in RAD process (91)" in my installation.

I'm using a Checkpoint 3100 in R80.20 version, latest take available.

When a user is matching a rule with URL filtering, a high latency is coming.

Anyone has already experiencing this ?

Thanks for your help

Arthur

[Ilya_Yusupov]

Hi,

that's means you don't have connectivity to cloud.

try to follow the following SK :

"Internal System Error occurred" log in SmartView Tracker while trying to categorize resources 

[Arthur_DENIS1]

Hi,

Thanks for your answer.

Regarding this sk64162, the issue describe in the solution 2 is the same!

I restart the rad service and all working fine for few minutes, and... I get the error "URL Filtering  -  RAD daemon is down (128)".

Any solutions to solve this issue ?

Thanks

[Ilya_Yusupov]

can you send me an email to iliay@checkpoint.com and i will try to assist offline.

[Arthur_DENIS1]

Sent

[francisL]

Hi, Did you get this resolved? Can you share the solution I also notice Alerts in my logs with message

URL Filtering  -  RAD daemon is down (128)

thanks

[Nischit]

Hi,

Has the issue been resolved? Actually, I am facing the same issue. We are getting this alert 'URL Filtering - Internal System Error in RAD Process(91)' when we check the logs.

Due to this reason, while browsing a particular application we are experiencing a problem. As a temporary workaround, we changed the settings of the App Control & URL Filtering Blade from  'Fail Mode > In case of Internal system error' to 'Fail-Open'. Previously, the setting was 'Fail-Close'.'

[bhushanpatil502]

Thanks. RAD service restart worked for me.