A mistake while Adding domain server on MDS

[Viktoria]

I tried to add a domain server on a MDS but an error occured: 

Then i did these actions:

- Connected to the Global Domain with SmartConsole

- Went to Security Policies >Threat Prevention > Custom Policy > Custom Policy Tools

- Went to Updates > IPS and clicked Update Now

And then new mistake occured: offline package version is not compatible with your security management version

What I have to do? Help me please

[PhoneBoy]

Recommend engaging with TAC here: https://help.checkpoint.com 

[Viktoria]

Thanks! But unfortunately they didn't help me. I need help from users who have faced this problem

[PhoneBoy]

Please send me the relevant TAC SR in a PM. 

[PhoneBoy]

Just to close the loop publicly, TAC can only assist if you have an active support agreement.
If this is part of an ongoing evaluation, your local Check Point office may be able to assist.

The more you can tell us about your environment and how you got to this point, the more likely someone in the community can assist.
This also includes basic version/JHF information.

[the_rock]

Hey @Viktoria 

Can you run ips stat command and send the output?

Andy