Infinity Portal Sync and Communication Problem

[Soroosh]

Hi Checkmates,
 Since last week, I have been updating SMB firmware (15x0, 15x5, and 2530) and the default image to the latest builds of R81.10.17 and R82.00.11. Since then, I have had problems with many gateways, one of which is that they cannot communicate correctly with Infinity Portal.

- They lost the connection completely, and in some cases, the database on the gateway was damaged and needed a new firmware installation or a new configuration from scratch.

- They lost some settings and policies configured in the portal. In some cases, all policies configured in the portal are gone.

It seems there is a huge problem/bug in the new firmware or portal, or a mismatch between the two.
Has anyone had a similar problem recently?

Regards
Soroosh

[PhoneBoy]

I'm assuming you've opened a TAC ticket on this?

[Soroosh]

Yes, of course. I posted here to see if anyone else has had the same issue and to find out what the cause and solution might be, in the hope of finding a solution more quickly. 😉