Connect SMB Device to Management server Open Server

[Duminda_SAT]

Hi,

Please advice can we add Quantum Spark series Device to Open Server Smart Management Servers.  

Example : What we need to do is SMB 1800 Series Device need connect to Open Server version  R80.40 Smart Management Server.

Thank You,

Duminda

[G_W_Albrecht]

Yes you can: Quantum Spark 1500, 1600 and 1800 Appliance Series R80.20.30 Centrally Managed Administration Guide ...

[Duminda_SAT]

Hi Albrecht, 

I have tried to connect SMB to with Guide. i have faced this issue know? 

[G_W_Albrecht]

What about policy installation from Dashboard ? Verify policy is working ?

kind regards,

--
Guenther Albrecht
Arrow ECS Internet Security AG A-1100 Wien, Wienerbergstrasse 11
Tel: +43 1 370 94 40 325 Fax: +43 1 370 94 40-33

[Duminda_SAT]

Hi, 

I Really Appreciate your Immediate Response,

Policy Verification and Installations are smoothly running. there are no errors from Dashboard. 

Only one that webUI  Fetch error Message. 

Thank You,

Duminda Lakmal.

[G_W_Albrecht]

But the policy finally is not installed as the SMB can not fetch it ? What do the logs tell you ?

[Duminda_SAT]

HI,

I Can't Find the logs for the New 1800 Device. also I have check tried to set correct hardware form Smart Console but 1800 Hardware Not in the List, there for i got some doubts about adding Spark Device. 

I have attached the Screenshot also.

Thanks,

Warm Regards,

Duminda Lakmal

email : duminda@satl.biz

Contact Number : 94761281341 or 94777510410

[G_W_Albrecht · Accepted solution]

You seem to have a Management version that does not support 1800 SMBs - you will need Jumbo and Dashboard from at least:

R81 Jumbo HotFix Take 13 or above

R80.40 Jumbo HotFix Take 91 or above

R80.30 Jumbo HotFix Take 22 or above

[Steffen_Appel]

What does fw ctl zdebug drop say on the device when you do the fetch. Looks like some implizit rules are missing.

Is it a dynamic IP on the device?

[G_W_Albrecht]

The 1800 is seen as a 1470 in Dashboard, see attached 1800.PNG - so policy install must fail !

[Duminda_SAT]

Hi Albrecht, 

As you mentioned, I have updated Management to R81 T36, Issue Resolved. 

Thank you so much for the support. 

Best Regards,

Duminda. 

[G_W_Albrecht]

Kudo appreciated 😉