failed to determine which member is in active state site

[CraigBaston]

Afternoon,

I am trying to update a new cluster for the first time. Both members show that they are waiting on the same Jumbo HF, however when I select the cluster and attempt to install the update it fails due to the following message;

"Failed to determine which cluster member is in Active state."

[PhoneBoy]

What version/JHF are you starting from?
It may be that TAC is required to troubleshoot this further.

[CraigBaston]

Active Member:
FW1 build number:
This is Check Point's software version R81.10 - Build 883
kernel: R81.10 - Build 793

[CPUpdates]
BUNDLE_CPSDC_AUTOUPDATE Take: 21
BUNDLE_INFRA_AUTOUPDATE Take: 55
BUNDLE_PUBLIC_CLOUD_CA_BUNDLE_AUTOUPDATE Take: 18
BUNDLE_CORE_FILE_UPLOADER_AUTOUPDATE Take: 17
BUNDLE_DEP_INSTALLER_AUTOUPDATE Take: 23
BUNDLE_GENERAL_AUTOUPDATE Take: 12
BUNDLE_HCP_AUTOUPDATE Take: 55
BUNDLE_GOT_TPCONF_AUTOUPDATE Take: 104


Standby Member:
FW1 build number:
This is Check Point's software version R81.10 - Build 883
kernel: R81.10 - Build 793

[CPUpdates]
BUNDLE_CPSDC_AUTOUPDATE Take: 21
BUNDLE_INFRA_AUTOUPDATE Take: 55
BUNDLE_R81_10_JUMBO_HF_MAIN_SC Take: 61
BUNDLE_DEP_INSTALLER_AUTOUPDATE Take: 23
BUNDLE_CORE_FILE_UPLOADER_AUTOUPDATE Take: 17
BUNDLE_GENERAL_AUTOUPDATE Take: 12
BUNDLE_PUBLIC_CLOUD_CA_BUNDLE_AUTOUPDATE Take: 18
BUNDLE_HCP_AUTOUPDATE Take: 55
BUNDLE_GOT_TPCONF_AUTOUPDATE Take: 104

Looking to update to both Check_Point_R81_10_JUMBO_HF_MAIN_Bundle_T55_FULL

[PhoneBoy]

Believe a TAC case is in order here.
Unless you want to try to apply the JHF via CPUSE in the Gaia WebUI/CLI.