Re: cphwd_q_init_ke process running out of control...

Kevin_Werner · ‎2019-11-21

We upgraded from R80.10 to R80.30 (running the latest ga jumbo hotfix take) about 10 days ago on a year old 5900 appliance. In the time since the upgrade, the CPU has been getting absolutely hammered on that box, when it was operating in the single digits of utilization before the upgrade. The culprit for this increase appears to be the cphwd_q_init_ke process, which is consistently the top talker on the device and using up to 100% of the CPU.

Has anyone seen this before? Is this a new process as part of 80.30? Any tips for how to improve this? If this keeps up I'll have to roll back to 80.10 which I would prefer not to do.

HeikoAnkenbrand · ‎2019-11-21

Did you install the last JHFA? It fixes some bugs with 100% CPU usage.

Jumbo Hotfix Accumulator for R80.30 - from Take 76

➜ CCSM Elite, CCME, CCTE ➜ www.checkpoint.tips

Kevin_Werner · ‎2019-11-21

Thanks for the heads up, still on take 50, I'll have to try this one

Kevin_Werner · ‎2019-11-22

Upgraded to jhf 107 last night but am seeing the same performance unfortunately. As an example, at the moment the cphwd_q_init_ke process is at 80% cpu utilization, the next top talker is a fw worker at 4%.

abihsot__ · ‎2020-01-28

Were you able to find the cause of this issue? We tried to go from R80.10 to R80.30 JHF111, however all 3 workers became 100% on CPU, plus "cphwd_q_init_ke" in the top processes too.

I go to check top connections and there is nothing:

fw ctl multik stat
ID | Active | CPU | Connections | Peak
----------------------------------------------
0 | Yes | 3 | 18903 | 18990
1 | Yes | 2 | 18795 | 18892
2 | Yes | 1 | 18670 | 18732

anstelios · ‎2020-03-12

Why is this marked as solved when the OP clearly states the the jumbo did not solve his issue??

We are having hte same issue on 5900 gateways upgraded to R80.30 from R80.10 and on the latest jumbo 155.

Any ideas??

Kevin_Werner · ‎2020-03-12

After digging more into this I believe the issue is that R80.20 shifted encryption from the firewall workers to the SND and as a result we were seeing the cphwd_q_init_ke process getting overrun because SND now had a massive amount of encryption overhead on top of the normal traffic queues the SND is responsible for running.

Changing our worker-SND distribution and enabling multi-queue appears to have eliminated this problem for us. As an example, we shifted from 14 workers and 2 cpus dedicated to SND on a 5900 appliance to 6 workers and 10 SND with multi-queue enabled, CPU utilization returned to pre-80.30 levels and that network became stable again.

anstelios · ‎2020-03-12

Thanks!

So you have 10 SND and only 6 corexl instances?

How does your "sim affinity -l" and "fw ctl affinity -l -r" look like??

Kevin_Werner · ‎2020-03-12

Nothing really astonishing if you run any of the fw ctl affinity -l -a -v commands because multiqueue is enabled, you only really see "interface x has multiqueue enabled" for those and CPUs without a worker show up blank.

From what I understand in talking with TAC the SND load is balanced among the non-firewall worker CPUs

So for instance if you had interfaces 1 and 2 multiqued and 10 SNDs, those 10 snd CPUs would distribute the load from those 2 interfaces. Without multiqueue you'd have a single CPU assigned to each of those interfaces.

Dilian_Chernev · ‎2020-06-01

Hi @Kevin_Werner

We are fighting with similar problem, but on R80.20 and latest JHF are not very helpfull.

Can you post multi queue output (cpmq get -v), as we may have issues with this and want to compare with a working config.

Thanks

Rafal_N · ‎2020-03-17

We have this issue after going from 100->1000 VPN remote users and switching form visitor mode to NAT-T.

TAC try to solve it adding to kernel simi_reorder_hold_udp_on_f2v=0 but it won't help much. Process cphwd_q_init_ke still killing one of CPU with SND.

Anybody know what are the best practice to core distribution if we want to handle better VPN - Remote Access traffic? Does increasing SND from 2 to 6 make sense??

Ver 80.20 Take: 141

Best regards,

Rafal

sloddo · ‎2020-03-20

There is a hotfix for this issue: sk165853

High CPU usage on one CPU core when the number of Remote Access users is high

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

Tobias_Moritz · ‎2020-05-04

Has anybody noticed this behavior after installing that fix on R80.30 Gaia 2.6:

Good:

VPN load is now smoothly spread across available SND cores (and not just only on the first SND core anymore)
There are now as many cphwd_q_init_ke PIDs in the top of CPU load as there are fw_worker. Before, it was just one.

Bad:

All cphwd_q_init_ke PIDs visible in top with high CPU load are assigned to the same CPU core as fw_worker_0.

Lets take a closer look at that:

Here we have an OpenServer with 12 cores for example. Licence allows 8 cores. 2 cores are assigned as SND, 6 as firewall worker. Pretty much default.

# fw ctl affinity -l -r -a -v
CPU 0:  eth0 (irq 147)
CPU 1:  eth1 (irq 163) eth2 (irq 179)
CPU 2:  fw_5
        lpd dtlsd fwd wsdnsd in.acapd mpdaemon rad vpnd rtmd in.asessiond usrchkd pepd dtpsd cprid cpd
CPU 3:  fw_4
        lpd dtlsd fwd wsdnsd in.acapd mpdaemon rad vpnd rtmd in.asessiond usrchkd pepd dtpsd cprid cpd
CPU 4:  fw_3
        lpd dtlsd fwd wsdnsd in.acapd mpdaemon rad vpnd rtmd in.asessiond usrchkd pepd dtpsd cprid cpd
CPU 5:  fw_2
        lpd dtlsd fwd wsdnsd in.acapd mpdaemon rad vpnd rtmd in.asessiond usrchkd pepd dtpsd cprid cpd
CPU 6:  fw_1
        lpd dtlsd fwd wsdnsd in.acapd mpdaemon rad vpnd rtmd in.asessiond usrchkd pepd dtpsd cprid cpd
CPU 7:  fw_0
        lpd dtlsd fwd wsdnsd in.acapd mpdaemon rad vpnd rtmd in.asessiond usrchkd pepd dtpsd cprid cpd
CPU 8:
CPU 9:
CPU 10:
CPU 11:
All:
The current license permits the use of CPUs 0, 1, 2, 3, 4, 5, 6, 7 only.
Interface eth4: has multi queue enabled
Interface eth5: has multi queue enabled

Let's take a look at the affinity map for all cphwd_q_init_ke PIDs:

# for p in `ps -eo pid,psr,comm | grep "cphwd_q_init_ke" | cut -d" " -f2`; do taskset -p $p; done
pid 8290's current affinity mask: 80
pid 8291's current affinity mask: 80
pid 8292's current affinity mask: 80
pid 8293's current affinity mask: 80
pid 8294's current affinity mask: 80
pid 8295's current affinity mask: 80
pid 8296's current affinity mask: 80
pid 8297's current affinity mask: 80
pid 8298's current affinity mask: 80
pid 8299's current affinity mask: 80
pid 8300's current affinity mask: 80
pid 8301's current affinity mask: 80
pid 8302's current affinity mask: fff
pid 8330's current affinity mask: 80
pid 8331's current affinity mask: 80
pid 8332's current affinity mask: 80
pid 8333's current affinity mask: 80
pid 8334's current affinity mask: 80
pid 8335's current affinity mask: 80
pid 8336's current affinity mask: 80
pid 8337's current affinity mask: 80
pid 8338's current affinity mask: 80
pid 8339's current affinity mask: 80
pid 8340's current affinity mask: 80
pid 8341's current affinity mask: 80
pid 8342's current affinity mask: fff

So we have 26 cphwd_q_init_ke PIDs (why 26?) and 2 of them have no restriction of the number of CPUs but 24 are restricted to core 7 (hex 80 is binary 10000000 and you count core from right to left on this bitmask).

When we check top on a highly loaded VPN gateway, it looks like this after installing this patch:

top - 09:56:01 up 2 days, 20:52,  1 user,  load average: 7.45, 7.21, 6.94
Tasks: 233 total,   7 running, 226 sleeping,   0 stopped,   0 zombie
Cpu0  :  0.0%us,  0.0%sy,  0.0%ni, 43.1%id,  0.0%wa,  2.0%hi, 54.9%si,  0.0%st
Cpu1  :  0.0%us,  0.0%sy,  0.0%ni, 45.1%id,  0.0%wa,  2.0%hi, 52.9%si,  0.0%st
Cpu2  :  1.9%us,  3.8%sy,  0.0%ni, 59.6%id,  0.0%wa,  0.0%hi, 34.6%si,  0.0%st
Cpu3  :  1.9%us,  3.8%sy,  0.0%ni, 52.8%id,  0.0%wa,  0.0%hi, 41.5%si,  0.0%st
Cpu4  :  0.0%us,  4.0%sy,  0.0%ni, 66.0%id,  0.0%wa,  0.0%hi, 30.0%si,  0.0%st
Cpu5  :  1.9%us,  1.9%sy,  0.0%ni, 63.5%id,  0.0%wa,  0.0%hi, 32.7%si,  0.0%st
Cpu6  :  2.0%us,  2.0%sy,  0.0%ni, 66.7%id,  0.0%wa,  0.0%hi, 29.4%si,  0.0%st
Cpu7  :  0.0%us,  2.0%sy,  0.0%ni,  9.8%id,  0.0%wa,  0.0%hi, 88.2%si,  0.0%st
Cpu8  :  0.0%us,  0.0%sy,  0.0%ni,100.0%id,  0.0%wa,  0.0%hi,  0.0%si,  0.0%st
Cpu9  :  0.0%us,  0.0%sy,  0.0%ni,100.0%id,  0.0%wa,  0.0%hi,  0.0%si,  0.0%st
Cpu10 :  0.0%us,  0.0%sy,  0.0%ni,100.0%id,  0.0%wa,  0.0%hi,  0.0%si,  0.0%st
Cpu11 :  0.0%us,  0.0%sy,  0.0%ni,100.0%id,  0.0%wa,  0.0%hi,  0.0%si,  0.0%st
Mem:  32680048k total, 10670220k used, 22009828k free,   465576k buffers
Swap: 33551744k total,        0k used, 33551744k free,  3085604k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+   P COMMAND
6754 admin     15   0     0    0    0 S   43  0.0 103:28.34  3 fw_worker_4
6755 admin     15   0     0    0    0 R   37  0.0  97:36.02  2 fw_worker_5
6750 admin     15   0     0    0    0 R   33  0.0  92:26.70  7 fw_worker_0
6753 admin     15   0     0    0    0 R   33  0.0  90:05.07  4 fw_worker_3
6752 admin     15   0     0    0    0 S   31  0.0  98:53.03  5 fw_worker_2
6751 admin     15   0     0    0    0 S   29  0.0  94:25.99  6 fw_worker_1
8298 admin     15   0     0    0    0 S   25  0.0  27:53.63  7 cphwd_q_init_ke
8297 admin     15   0     0    0    0 R   14  0.0  22:37.70  7 cphwd_q_init_ke
8292 admin     15   0     0    0    0 S    8  0.0  20:27.46  7 cphwd_q_init_ke
8296 admin     15   0     0    0    0 S    8  0.0  31:20.98  7 cphwd_q_init_ke
16558 admin     15   0  772m 216m  43m R    8  0.7  88:07.54  3 fw_full
17016 admin     15   0  327m 101m  31m S    6  0.3  22:11.44  3 vpnd
8290 admin     15   0     0    0    0 S    2  0.0  28:00.28  7 cphwd_q_init_ke
8291 admin     15   0  2248 1196  836 R    4  0.0  71:34.38  5 top
8290 admin     15   0     0    0    0 R    2  0.0  28:00.27  7 cphwd_q_init_ke

So we see only 6 of these 26 PIDs for cphwd_q_init_ke here.

Why?

Of course, we could use our root priviledges here to reassign these PIDs to other cores using taskset, but I guess this will be called unsupported. And maybe we will broke something with that. Maybe the devs had a good reason, why they bound this PIDs to the same core with fw_worker_0.

Any thoughts on that?

@PhoneBoyMaybe you can ask R&D, if this is the desired behaviour with this patch? That would really help.

SimonDrapeau · ‎2020-06-09

2 X 15600, 28 cores, R80.30, 2500 RUVPN

1- Increase CPU for SND

VPN encryption and decryption is handled by cphwd_q_init_ke and it is handled by SND, you need to increase the number of SND in the firewall. By reduce the number of workers, you will assign more CPU to SND.

In a clustering environment (28 cores available) :
- Having a window for the change. The change requires to reboot the box because coreXL distribution can only be done on startup
- To change the SNDs
- cponfig on the standby member.
- Choose option for coreXL distribution and reduce the number of workers by 6. For example, if the number is 28, change it to 22 (6 to SND)
- Reboot the standby. As we're decreasing the workers, the standby will take over. This will drop some state full connections since there's no sync between members at this point.
- Make the same changes on other member and reboot.

2- Adjust VPN Capacity Optimization (Check encrypt/decrypt failed -> with CPview)

Increase Maximum concurrent IKE negociations
Increase Maximum concurrent tunnels

Pawel_Szetela · ‎2020-11-12

Hello,

We are facing the same behaviour. R80.30 JHA 210, 18 workres, 6 DNS's, multiqueue enabled for 2 interfaces and cphwd_q_init_ke is still mostly on CPU 23 (on which fw_worker_0 is running) :

ps -eo pid,psr,comm | grep "cphwd_q_init_ke"
10271 23 cphwd_q_init_ke
10272 23 cphwd_q_init_ke
10273 23 cphwd_q_init_ke
10274 23 cphwd_q_init_ke
10275 23 cphwd_q_init_ke
10276 23 cphwd_q_init_ke
10277 23 cphwd_q_init_ke
10278 23 cphwd_q_init_ke
10279 23 cphwd_q_init_ke
10280 23 cphwd_q_init_ke
10281 23 cphwd_q_init_ke
10282 23 cphwd_q_init_ke
10283 23 cphwd_q_init_ke
10284 23 cphwd_q_init_ke
10285 23 cphwd_q_init_ke
10286 23 cphwd_q_init_ke
10287 23 cphwd_q_init_ke
10288 23 cphwd_q_init_ke
10289 23 cphwd_q_init_ke
10290 23 cphwd_q_init_ke
10291 23 cphwd_q_init_ke
10292 23 cphwd_q_init_ke
10293 23 cphwd_q_init_ke
10294 23 cphwd_q_init_ke
10295 23 cphwd_q_init_ke
10296 23 cphwd_q_init_ke
10297 23 cphwd_q_init_ke
10298 23 cphwd_q_init_ke
10299 3 cphwd_q_init_ke

with high load. With the same split but without multiqueue no change either.

Any ideas?

Regards

Kevin_Werner · ‎2020-11-12

For my setup multiqueue and sending drastically more workers to SND took care of the issue. I ended up sending about half to SND and half as workers.

Pawel_Szetela · ‎2020-11-12

How Your cphwd_q_init_ke distribution looks like now?

Kevin_Werner · ‎2020-11-12

I've replaced the gateway with a significantly larger one than when i first posted this issue, I no longer see that process at all, but it is completely different hardware. For the final year of that gateway we increased the SND and implemented multiqueue and it dramatically improved the performance of that process.

Pawel_Szetela · ‎2020-11-12

Thanks for info. We'll try to change the split.

Best regards

Dilian_Chernev · ‎2020-11-13

I have resolved issue with cphwd_q_init_ke, caused by high number of Remote Access users with switching RA encryption from 3Des to AES.

Kevin_Werner · ‎2020-11-13

Agree with Dilian as well, move to AES from 3DES if you're using that for encryption

AndresMunoz · ‎2021-01-20

That exactly solves the issue, and applies for RA and Site to Site VPNs. Refer to https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

Ruan_Kotze · ‎2021-08-31

Reviving this thread, perhaps it helps someone in the future.

Had the same issue on a 5100 cluster yesterday with cphwd_q_init_ke maxing out the CPU. This cluster is the hub for around 40 S2S VPN's. What happened was the customer team was troubleshooting a different issue and changed the VPN community to establish a tunnel per pair of hosts.

Come Monday morning with remote sites starting up for business, the poor cluster tried to establish around 37000 tunnels which was just asking too much. Changed community setting to tunnel per gateway pair and CPU utilization reverted to baseline.

Are you a member of CheckMates?

cphwd_q_init_ke process running out of control after upgrade to R80.30