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ccboy
Explorer

capsule workspace add second account

 Hello

 

When I try to add  a second  account I get  the following error:  no share folders for this account.

Any advice ?

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5 Replies
_Val_
Admin
Admin

Did you install it for all accounts in the first place? Also, is the second account already defined on the PC?

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ccboy
Explorer

Basically, my problem is the following.

 

I have two domains (domain1, domain2) I using the accounts for domain1 to sign in to capsule workspace but I also need to add the email address that is link with the accounts on domain2.

I thought  than this  is not possible but then I discover the add account option.

 

I only used the android and Ios versions for capsule workspace.  What do you mean with install it for all the accounts in the first place ?

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_Val_
Admin
Admin

please reach out to TAC

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oiusim
Employee
Employee

Hi ccboy,

You are correct, Capsule Workspace can't add more than one domain for using the mail account.

The "Add account" you saw is for adding another user's account in the same domain.

The purpose of this feature is allowing to share / delegate folders with other users in the organization. I.e. if there is user in the organization that wants to manage another employee's Calendar.

Hope this info helps.

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_Val_
Admin
Admin

Did you install it for all accounts in the first place? Also, is the second account already defined on the PC?

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