What need to do when domain of our company is wrongly classified as malicious

[lepa]

Already opened ticked, but no any progress.

[PhoneBoy · Accepted solution]

TAC is the correct place to file those requests.
Send me the TAC SR in a PM.

[the_rock]

I would 100% follow what @PhoneBoy  suggested. I guarantee you he will help!

Andy

[PhoneBoy]

Looking at the SR here, there are two ways something could be flagged as 'malicious"

• URL Filtering, which can be checked here: https://usercenter.checkpoint.com/ucapps/urlcat/ 
• Threat Prevention

Given that the URL provided shows up as "Low Risk" in URL Filtering, it's in Threat Prevention.
Knowing exactly what blade is blocking your domain (shown in the full log card) will help.
TAC is where customers should report false positives in either case.
Providing this information to TAC when you open the case will ensure the issue is routed promptly and thus addressed properly.

In either case, you can create an exception for your domain in your local Threat Prevention policy.
However, I've confirmed that your domain should not be flagged any longer as malicious in Threat Prevention.