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Gouvas
Explorer
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WatchTower Certificate failure 2023

Hello all,

since last week the WatchTower app connected to my SMB gives me a cert error  you get an error about no to trust the site:

"Wrong certificate for the application service"

My app version is 1.52.8

Any ideas ?

Thanks much

Gouvas

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1 Solution

Accepted Solutions
mccabe
Employee
Employee

A TAC case to resolve the published version.

View solution in original post

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29 Replies
_Val_
Admin
Admin

Check you are using the latest app available, per sk171453. If this is the case, and you still have a cert error, please open a TAC request.

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G_W_Albrecht
Legend Legend
Legend

Try the new 2.0.0 version - Fingerprint Fix sounds nice...

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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Gouvas
Explorer

Already tried in another device .

same result 

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G_W_Albrecht
Legend Legend
Legend

Sure you tried the new 2.0.0 version ?

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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Chris_Atkinson
Employee Employee
Employee

Currently appears to be working from my testing.  v2.0.0 (12th Feb, 2023) on Android.

CCSM R77/R80/ELITE
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mccabe
Employee
Employee

Doing some testing, and despite 2.0.0 being available in the App Store, the phone downloads 1.58 instead.

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the_rock
Legend
Legend

Not sure what phone you have, but when I search app store on my iphone 13, I just do search for Check Point software technologies and Check Point WatchTower comes up and shows version 2.0.0 and works just fine as Chris said.

If you use Android, I cant confirm, as I dont have one to test.

Cheers,

Andy

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mccabe
Employee
Employee

Same phone as you, TR. Try downloading it and see if you get 2.0.0?

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the_rock
Legend
Legend

Thats what I just said I did lol. Cant help you mate, sorry, it works just fine on my end...its layer 8 problem on your side ; - )

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(1)
mccabe
Employee
Employee

It is. I'll keep testing.

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the_rock
Legend
Legend

Sorry brother, thats the BEST I can do in this case and I guarantee you that version 2.0.0 works, tested it 3 times and no issues. 

Andy

 

 

 

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mccabe
Employee
Employee

No probs Andy, just needed to check that the published version number synced with the actual app number downloaded. Its differing here in the UK for some testers.

And yeh, looks like 2.0.0 cures the issue.

 

cheers for testing-

G

the_rock
Legend
Legend

I have super EASY solution for you...get CP to fly you out to either Australia, Canada or USA, download the app, fly back to UK. Solution provided, please fill out a survey ; - )

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(1)
mccabe
Employee
Employee

🙂

(1)
the_rock
Legend
Legend

hahaha...good one lol

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(1)
the_rock
Legend
Legend

I have no idea what you guys are doing wrong, sorry. It works for Chris and myself, which proves 100% its good : - )

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(1)
_Val_
Admin
Admin

The actual downloaded version may depend on your phone OS version. Please make sure your phone is on the latest version and try again. The app 2.0.0 was published two weeks ago, with the main purpose of fingerprint changes. It should be available worldwide to all supported Android and iOS versions, without any issues. 

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mccabe
Employee
Employee

Thanks Val. Both of my iPhone 13s (corporate and personal) are on the latest IOS, 16.3.1. Same issue persists; app store says its 2.0.0, but the device downloads 1.52.8 (7).

I'm doing some other testing, its an odd one.

the_rock
Legend
Legend

Shot in the dark here...I did some googling on this and found one article where issue was a setting under settings -> app store -> offload unused apps. You may want to switch that on or off and try.

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mccabe
Employee
Employee

Good tip, will try- thx

the_rock
Legend
Legend

I would be shocked if that works, but who knows, haha. I sure hope it does : - )

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mccabe
Employee
Employee

Update for all-

 

issue now resolved.

 

thanks for everyone's suggestions and interventions!

 

m

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G_W_Albrecht
Legend Legend
Legend

And what did resolve the issue ?

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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mccabe
Employee
Employee

A TAC case to resolve the published version.

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_Val_
Admin
Admin

Can you please elaborate? What was the reason for getting 1.6 instead of 2.0, as published?

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mccabe
Employee
Employee

Hi Val. I'll chase and update.

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the_rock
Legend
Legend

So all good now?

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mccabe
Employee
Employee

Indeed we are. Thanks rock 😉

the_rock
Legend
Legend

Good job!

Andy

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