Updatable objects not usable

[networksteamIMS]

Hi,

Found that there are many (not all) updatable objects are not usable. They have a black square icon, see below

When I tried to add them to any policies, it will throw me error, see below

I had a look into the SK, but looks like it's not related and doesnt solve this issue.

Also I had also tried a command to update manually but no luck

I'm running R81.20 take 119 for all SMS and GW

Any thoughts?

Regards,

Bill.

[Vincent_Bacher]

Did you test the steps mentioned in the sk like dynamic_objects -uo_show and 

„In the $CPDIR/local.updatable_obj file, the value of the ":name ()" parameter in the new Updatable Object is empty.“

?

edit says. Yes in sk there is mentioned 

VersionR80.40 (EOS), R81 (EOS), R81.10

but i usually don’t trust this

[networksteamIMS]

found such file here instead /var/opt/CPsuite-R81.20/fw1/state/xxxx/FW1/local.updatable_obj

but couldnt find the required object there

[the_rock]

I had that issue once on S1C and once I resarted the service from the settings menu, all worked fine. 

[networksteamIMS]

I have also restarted the SMS but no luck

[simonemantovani]

Hello

did you try following this SK? https://support.checkpoint.com/results/sk/sk131852

I had a similar issue in the past, I'm looking in my documentation if I followed the same steps.

[the_rock]

Good point Simone. Its possible scenario may apply, but not 100% certain.

[networksteamIMS]

i followed scenario 1 command unified_dl UPDATE ONLINE_SERVICES even the result says completed successfully but no luck

[the_rock]

See if sk Emma referenced helps.

[emmap]

I have fixed a similar issue before with this SK:

https://support.checkpoint.com/results/sk/sk174066

[the_rock]

That looks promising, for sure.

[networksteamIMS]

This SK looks solved most of the Updatable objects

But the two objects which I need still not fixed

I will try to give it another go

[PhoneBoy]

Possible this data is not in the source file we pull.
That might require TAC to investigate.

[networksteamIMS]

thats what I thought. but if I download the json file from the mentioned Microsoft link, Download Azure IP Ranges and Service Tags – Public Cloud from Official Microsoft Download Center , both Updatable objects appear in the json file, see below

will try to raise to TAC, thanks