Unable to login

[Prime]

 We have created new user in bash domain & also we are able to login via putty as well as winscp.

 But we are unable to login in gaia portal, giving below error massage.

[G_W_Albrecht]

R80.10 has been out of support since January ! Did you create the new user in GAiA Portal ? Using bash for user creation is not supported.

[_Val_]

Please elaborate on "We have created new user in bash domain". How exactly did you create the user?

[PhoneBoy]

Unless the user was created with the appropriate clish command or via the WebUI, it doesn't officially exist.

[the_rock]

I agree with all the points guys made. Can you send a screenshot/procedure on how you created this user? Its clear user does not have right privileges for web access.