Status License on Smart View is N/A

[Adity12]

Hi All,

I have some issue with a package NGTP license have a status on smart view is N/A.

what i have already checked:

- cplic print = license output until 2022-12-31 for all package NGTP.

- cpstat antimalware -f subcription_status = all product is supported until 2022-12-31.

- on smart update seems those gateway use central management license, and i test to download new contract from management with command contract_util mgmt but failed with this error. download from management result:failed to download contract information file from user center, please ty again in few minutes, if this problem persists, please contact check point customer account services.

for this issue i found sk163833, and try to add rule explicit but the result is still can't download new contract.

for log i see there is traffic FW1_CPRID from SMS>Security Gateway ( Nagapasa ) to Security Gateway ( Gandiwa ).

according this log, should i must make explicit rule for accept traffic from SG Nagapasa? or we still use implied rule.

FYI: user still use R80.10 with GA JHF Take 154 and 279

Thanks Regards

Dio Aditya Pradana

[PhoneBoy]

If the various CLI tools show you as being licensed, then this is an entirely cosmetic issue.
If this is still an issue after you upgrade to a supported release (R80.10 has been End of Support for a while now), then open a TAC case.