Specific users identities present in PDP but not transfered to PEP

[EricRobert]

Hi,

I have a R81.10 Clustered gateway with JHF Take 110 and Identity Awareness blade activated.

Both PDP and PEP are running on that gateway.

Identities are provided to PDP by one Identity Collector server, many Identity Agents MUH for Terminal Server v2 and many Identity Agents for Endpoints.

We have an issue for some Windows endpoints with Identity agent for Endpoint intalled on it. The logged on user's identity is transmitted to PDP, but not to PEP.

If I replace the endpoint agent by the MUH agent, it solved the issue immediately.

I enabled the Identity Session Conciliation, but it doesn't solved the issue.

Any idea of what could cause this issue ?

How can I verified why some specific identities are not tranfered to PEP ?

Thanks