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Hllrdm
Contributor

SIC error after installing policies

After updating the JHF on the R81, we encountered the SIC General Failure [error no. 148] error after installing the policies.
We checked tcpdump - no packets are missing between the gateway and the control server. We re-initiate the SIC, but the error reappears after installing the policies.
We found errors in cpd.elg:

register_my_addon: registered simplePA.
main: sic over ssl service won't be initialized (Probably not MGMT or CMA env)
Cpd started
cpd_mon_signal_handler: About to be killed by CP watchdog! Attempting graceful exit...

Has anyone encountered this problem? How can it be solved if it's not a network connection problem?

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5 Replies
G_W_Albrecht
Legend Legend
Legend

The sk116861 gives a SIC reset as a solution, but that did not work here. I would suggest to contact CP TAC for a RAS.

CCSE / CCTE / CCME / CCSM Elite / SMB Specialist
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Daniel_
Advisor

We have the same issue on our VSX (in a VM as a copy from production).

Upgrade to R81.10 take81 has been fine. Then I changed interface via vsx_utils (eth4 -> bond4). On all VS I can install policy except VS0. If I turn off policy acceleration it's still not working.

Have you find a solution?

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G_W_Albrecht
Legend Legend
Legend

Contact TAC - this post is a year old and does not mention VSX at all !

CCSE / CCTE / CCME / CCSM Elite / SMB Specialist
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Tal_Paz-Fridman
Employee
Employee

I would look at the following SKs first and then consider contacting TAC:

sk116861 Policy installation fails with "SIC General Failure [ SIC error no. 148 ]" error

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

 

sk173325 vsx_util change_private_net command fails

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

 

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zsigmondrichar
Participant

Does anyone have a solution for this issue? We are facing the same problem during a cluster replacement. As soon as we replace the secondary member and install the first policy, the SIC connection breaks with the same error message. We are using R81.10 JHA Take 110. 

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