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Danny
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RAID issue on HP ProLiant DL360 G10

We are experiencing a RAID issue on the new HP ProLiant DL360 G10 servers. Mass Storage Device: HPE Smart Array P408i-a SR Gen10

image.png

Whenever a RAID is configured the GAiA R80.20 for GAiA 3.10 installer fails to identify it and won't let us proceed.
Is anyone else experiencing the same?

As a workaround we deleted the Mirror-RAID to be able to proceed installing Check Point. However, we'd like to enable RAID in order to use both disks for redundancy.

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18 Replies
Bob_Zimmerman
Advisor

Which version are you trying to install?
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Danny
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Bob_Zimmerman
Advisor

Had to ask the version because I could see a symptom like this being the reason older versions aren't supported.

The listing on the HCL definitely suggests it should work. Sounds like time to open a ticket.

Is the RAID card physically part of the motherboard? If not, maybe HP can get you a card which is better-supported. I have a few G9s which were shipped to me with network cards Check Point's ixgbe doesn't support.

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G_W_Albrecht
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Did you ever successfully used the RAID in this server ? Any experience with R80.40 ? I heard reports that R80.40 even after deleting Mirror-RAID can not be installed as it does not recognize the disks...

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Magnus-Holmberg
Advisor

works correct on R80.30 3.10 atleast 🙂

https://www.youtube.com/c/MagnusHolmberg-NetSec
G_W_Albrecht
Champion
Champion

Good to hear !

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G_W_Albrecht
Champion
Champion

The R80.30 Take 300 iso gives:

GAiAnodisk.png

You did not see this ?

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Magnus-Holmberg
Advisor

no i havn´t seen that, we using the iso: Check_Point_R80.30_Gaia_3.10_T300
I have 6 new HP DL360G10 to be installed this week will check again if something has changed.
But we have 10 boxes or so running that ISO and they working correctly with Raid 1

raid.png

https://www.youtube.com/c/MagnusHolmberg-NetSec
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G_W_Albrecht
Champion
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Oh oh, see the difference here:

firmware.png

Firmware version 3.0

G_W_Albrecht
Champion
Champion

Since August 11th, HP strongly recommends for  HPE Smart Array P408i-a SR Gen10 the new bug fixed firmware 3.00, see https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_48c00d95ff4d4bc7838dede870#tab4 and https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00097210en_us.

Seems it has not been tested by CP yet...

G_W_Albrecht
Champion
Champion

@PhoneBoy can you direct someone from HW/HCL to this topic ? Seems quite important for all CP HPE Smart Array P408i-a SR Gen10 users as probable Data Loss is no good a all 😟.

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PhoneBoy
Admin
Admin

TAC case is definitely needed here. 

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G_W_Albrecht
Champion
Champion

Case is open since 12/15/2020 1:53 PM, no updates yet...

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G_W_Albrecht
Champion
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I would assume that the automatic driver selection just skips as the test results do not fit. But is a driver available in the selection that could be selected manually ?

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G_W_Albrecht
Champion
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CP has a suggested step to resolve this : Regarding the detection of disks, please attempt going to the Bios, advanced configuration -> Enable Launch CSM

I ony know this for booting from USB ? But this BIOS option is not available - you could only switch from Legacy (used) to UEFI...

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G_W_Albrecht
Champion
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TAC has a new idea:
In case we are using USB, please attempt with USB 2.0, as per sk65205, USB 3.0 is not supported; furthermore based on previous experience and similar cases, using USB 3.0 may cause unexpected issues similar to the ones seen in this case. 

Nice try - but a HP ProLiant DL360 G10 has no USB 2.0 ports, only 3.0 🤣...

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Magnus-Holmberg
Advisor

ye i needed to try like 5 diff USB and alot of attempts because installing via ILO is apparently not supported.
After well alot of attpemts we did install over ILO and then no issue 😄
(iam still on the older BIOS, didn´t had time last week to try and not its vacation for 2 weeks)

Do you get same issue with mounting over ILO or only the USB?

https://www.youtube.com/c/MagnusHolmberg-NetSec
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Magnus-Holmberg
Advisor

I am installing on newer HP Servers today and as far as i can see it works on version 3.0 aswell.
Am installing via ILO

hp_ilo.jpg

 

hp_ilo_complete.jpg

https://www.youtube.com/c/MagnusHolmberg-NetSec
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