Policy installation failed on gateway (Error code: 0-2000107)

[adhemartika]

Device Information

Appliance: CheckPoint 5800

OS: Gaia

Version R80.20

Type: Cluster

Problem

When installing policy from Smart Console, I either got the following error and failed

• Checkpoint Policy Installation failed on gateway. Error code: 0-2000107
• Policy installation failed only on Access Control Policy Gateway 2 
• Check on command $FWDIR/state/__tmp/FW1/install_policy_report.txt . Found 'Kernel tables' prepare failed & 'fwk_atomic_load_prepare' failed

Appreciate your help in giving possible root cause.

[_Val_]

This is quite odd. Are you sure this happens on R80.20 and not R80.10?

Anyhow, according to sk146932, you need to open a service request.

[Adity12]

Do you know, any JHF could fix this issue?

[Chris_Atkinson · Accepted solution]

It might but not necessarily for the reason you would expect as I've seen a reboot clear this issue before.

Note R80.20 will be EOL in September so you should also prepare for a major version upgrade.

[G_W_Albrecht]

Reboot is good 😎

[adhemartika]

Hi Albrecht,

Thanks for the suggestion.

The problem was solved by rebooting the security gateway and fetch policy again.