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adhemartika
Explorer
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Policy installation failed on gateway (Error code: 0-2000107)

Device Information

Appliance: CheckPoint 5800

OS: Gaia

Version R80.20

Type: Cluster

 

Problem

When installing policy from Smart Console, I either got the following error and failed

  • Checkpoint Policy Installation failed on gateway. Error code: 0-2000107
  • Policy installation failed only on Access Control Policy Gateway 2 
  • Check on command $FWDIR/state/__tmp/FW1/install_policy_report.txt . Found 'Kernel tables' prepare failed & 'fwk_atomic_load_prepare' failed

 

Appreciate your help in giving possible root cause.

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1 Solution

Accepted Solutions
Chris_Atkinson
Employee
Employee

It might but not necessarily for the reason you would expect as I've seen a reboot clear this issue before.

 

Note R80.20 will be EOL in September so you should also prepare for a major version upgrade.

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5 Replies
_Val_
Admin
Admin

This is quite odd. Are you sure this happens on R80.20 and not R80.10?

Anyhow, according to sk146932, you need to open a service request.

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Adity12
Collaborator

Do you know, any JHF could fix this issue?

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Chris_Atkinson
Employee
Employee

It might but not necessarily for the reason you would expect as I've seen a reboot clear this issue before.

 

Note R80.20 will be EOL in September so you should also prepare for a major version upgrade.

G_W_Albrecht
Legend
Legend

Reboot is good 😎

CCSE CCTE CCSM SMB Specialist
adhemartika
Explorer

Hi Albrecht,

 

Thanks for the suggestion.

The problem was solved by rebooting the security gateway and fetch policy again.

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