Hello,
I've had some issues with our Identity Collectors and have tried to restart the "pdpd" and "pepd" processes with the following commands:
# fw kill pdpd
# fw kill pepd
They both seem to be running again and the Identity Collectors are receiving events from our AD and sending to the firewall. Also the firewall says that it is connected as you can see below:
However, when I look in the "Logs & Monitor" in the SmartConsole it doesn't show/register any "Source User Name" as shown below:
It does occasionally show someone logging in on a client.
I've restarted the services before and it began working again after some time. Is this expected behaviour because of the "Association time-to-live" on the Identity Collectors or something like that?
And is there a way for me to make it work again now and not just having to wait?
I'm still a bit new to all this so please forgive me if I'm not all to clear in my explanations.
Thanks!