Identity Collector stops communicating with Cisco ISE

[sukruozdemir]

Hello
I have upgraded Identity Collector to latest version 81.028.0000.
I am collecting from Cisco ISE.
It was like rock, working very well before this update.
After this update sometimes Cisco ISE identity source is coming up red, its failed to connect Cisco ISE and not collecting identities.

When I try to stop Checkpoint Identiy Collector service form services on windows, it is giving an error but stops and when I start it back it is working good for a few days.
Some times 5 days some times 1 day.

Can anyone help me?

[PhoneBoy]

Recommend opening a TAC case unless @Royi_Priov or one of his team has a suggestion.
What version of Cisco ISE?

[sukruozdemir]

It is 2.4

In Identity Awareness documents I saw the supported versions are 2.0, 2.1 and 2,2. Maybe I am wrong.

But before Identity Agent 81.028 version it working really well there were no problem. It was working for one year or more.

[Soren_Kristense]

Hi

I see the same problem running ISE ver 3.0 and Identity Collector v R80.040.0000 on windows 2022.
The only way to get it back is to reboot the windows server. 

Is there a way to monitor the windows service and monitor the event it collect from ISE and AD, monitor from the gateway is not a solution.

[sukruozdemir]

You can stop and restart the service. When you stop it, it gives an error directly.
On Windows 10, I'm using colelctor 81.040. ISE 2.4.
Thank God, I had no problems with this version.
Checkpoint definitely needs to take care of this problem. If a Windows update comes out tomorrow and I have a problem here too, where will I collect the information of 10k users? If a service is provided, the necessary attention should be shown.

[Chris_Atkinson]

Your welcome to try the new version, note R81.069.0000 is now available per sk134312

[sukruozdemir]

I don't want to do this update unless I have to. It's working stably now, I'm afraid it might break if I touch it. 🙂

[Chris_Atkinson]

As Cisco ISE 2.4 is EOL I understand the concern, atleast until you've upgraded.