Maybe you can start from other way around. You can check what is LDAP query which firewall is sending. You can then be 100% sure if that answer from LDAP is correct or not. You will need to enable VPN debugs on the firewall and examine vpnd.elg file.
Another option to confirm where is the problem is to use "ldapsearch" command to query needed user groups and see the answer from LDAP.
Sometimes it is better to open vendor case and get official answer from the vendor in order to convince the other end that the issue is/ is not on their end 😉
Kind regards,
Jozko Mrkvicka