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civoulkidis
Contributor

Gateway recovery

Hi,

I have lost communication with one remote gateway and I need to be prepared for any situation.

6 months before this gateway crashed and Checkpoint representative re-installed the Gateway from scratch (backup was not available).

What I have :

  1. Gaia System Backup
  2. Snapshot

Before any action I would like to collect logs (if possible) in order to investigate the root cause.

Is there any action plan that I could read in order to restore the Gateway from total corruption?

Can I use the snapshot If the Gaia is not loading?

 

 

 

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7 Replies
Chris_Atkinson
Employee
Employee

Gathering Cpinfo & hwdiag for analysis by TAC will be a start (failure dependent), do you have LOM access to the gateway?

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civoulkidis
Contributor

The Gateway is an SG3100

Check Point 3100 Security Gateway Datasheet

Only RJ45 and usb ports are available.

 

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Chris_Atkinson
Employee
Employee

So you will need to access the console and asses from there.

Do you have a spare device at your disposal, is this gateway part of a cluster?

civoulkidis
Contributor

This a single Gateway in a remote location. 

I will go tomorrow and I want to be prepared and have together anything I need.

As I understand, I need to have my laptop device and an RJ45 cable to connect to the console port.

 

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Chris_Atkinson
Employee
Employee

I would probably also have 2 USB keys handy.

One built with isomorphic blink / iso image aligned to your current version and one for hwdiag logs if needed.

the_rock
Champion
Champion

So you totally lost remote access to that device? If so, @Chris_Atkinson gave you good suggestions. Since you have backup, unless someone can access it locally, they can restore the config.

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civoulkidis
Contributor

I am preparing a usb with ISOmorphic tool.

Which configuration type should I use:

Manual, Basic or Advanced?

How to install SecurePlatform / Gaia from a USB device on Check Point appliance and Open Servers usi...

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