I would like to update that after reviewing thousands of RMA events, we found this kind of incident to be extremely rare. Changing the current processes will have an impact on our ability to execute fast, as required in an event of RMA.
However, we are changing the communication and allowing the customer/partner to delay moving of Support and Services until approved explicitly.
This is clearly stated in the new RMA Confirmation Letter:
ATTENTION: It is a standard RMA procedure that Software Blades and Support transfer automatically from the Original unit to the Replacement unit upon receipt of delivery enabling the unit to be License ready. If you wish to delay this process, please contact Check Point Hardware Services directly through your ticket and request a delay.
Thank you again for sharing the feedback!